217. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Residential | Small Business| Enterprise| 2023 CenturyLink. In middle of Oct., my internet quit working. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Try disconnecting the power, waiting a few minutes, and repeating setup. See the detailed instructions and diagrams below. And am looking for information on what the Ethernet lights mean on the back. We recently moved and got Century Link internet service, with the C4000LG modem. Please try another jack orchat with usfor further help. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Follow the steps to complete the installation process using QuickConnect. Follow the steps to complete the installation process using QuickConnect. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. Cookie Notice These are essential to make sure you get the best phone and internet connection. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. The particular jack you are using isn't hooked up or is faulty. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. Occasional updates are necessary to add new features and keep the modem's performance at its best. That's okay. Tower modem setup guide. Please try another jack orchat with usfor further help. Look for an email with your order confirmation details and anorder statustracking link. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. Your modem is connected to our network and the line is active. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. You can continue to the next stepto compete setup. Where it is placed can have a huge impact on your wireless performance. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. Start by unpacking the box and identifying the modem, cables, and instruction card. We no longer support this browser. Log in to your modem's user interface and navigate to the Wireless Settings menu. Theutilities menugives you access to several additional tools to manage and test your modem. endstream endobj 424 0 obj <. Most of these are best for tech-savvy folks who are familiar with modems and networking. Note:The light ring will reset and return to solidGREENafter2 minutes if it fails to pair with a device. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. They will put in credentials in the GUI for you. Do not remove or lose your modem sticker, which includes your defaultadmin username and password. We no longer support this browser. The difference between 2.4 GHz and 5 GHz. 4. My Android, Apple and Linux devices work fine, both with internet and wireless connections. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. Go to Set Up a Wireless Network if you wish to configure your wireless settings. CAUTION! It works just fine but when my roommate connects at 5g it slows down mine even though im on 2.4g. Quality Score 9.8. All Rights Reserved. To change your network name, go to the modem's wireless settings. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. |Privacy preference center Unplug everything, wait a few minutes, and plug in again. Do you have both internet and home phone service from Brightspeed? DSL and power ports on the back of the C4000BG and LG/LZ models. These are essential to make sure you get the best phone and internet connection. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. Dynamic QoS: Prioritizes data through the router for smoother streaming. Please try another jack orchat with usfor further help. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. If you don't have a jack,chat with usto have one installed. Our troubleshooting team is standing by. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. . Try the tower modem setup page instead. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Features of the C4000XG. Highlighted Features. which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. 11-22-2021 02:00 PM. Select the AP Mode radio button. Look for an email with your order confirmation details and an order status tracking link. The DSL cord from the modem to the jack shouldnothave a filter. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. Detailed steps are here: https://www . Option 1:In theMy CenturyLink mobile app,go into theInstall My New Modemsection. This means your modem is connected to our network and the line is active. The one you use will depend on the type of internet service you have. Plug the phone cord into a filter and then into the wall jack. 160MHZ Channel Support*- Doubles the speeds as offered by 80MHz channels to provide gigabit speeds for compatible mobile devices and laptops. Where it is placed can have a huge impact on your wireless performance. 2023 Brightspeed. I then went through the 3-step setup for this new modem, but was never able to finish step 3. If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. This can depend on the age of your home. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. $69.99. Once the light is green, you're connected to the internet and you can get online! If you have questions we haven't answered, or if you need any additional support with setting up your modem. Now it's time to get your modem hooked up. Have you purchased a new Axon (Greenwave). This made me suspect the problem was not my modem after all. It's possible that there was a power outage or some other loss of power of the modem/router and it reset. But the function is basically the same. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. There are some things you need to know before completing the installation process. Network security types, explained. Plug other end of phone cable into the your home phone line. best dsl modem wireless router centurylink. Here are some things to try: If the problem continues, contacttechnical supportfor help. BLINKINGRED-An error occured or the attempted connection failed. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. Once done, connect the Printer to the Wi-Fi. Next, you'll need to find a good spot for your modem. Internet Strength: 90%. The red light indicates the modem isn't connecting to the CenturyLink network. The red light indicates the modem isn't connecting to the Brightspeed network. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Setting up new service? Residential | Small Business| Enterprise| 2023 CenturyLink. I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. 4. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. But the function is basically the same. If needed, you can download the same instructions below. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. After it detects the connection, the LED Ring will show green on your C4000LG when the Internet is ready for . Works great. All Rights Reserved. Navigating the app to manage your account, test your speed or get additional supportFor more information, please visit: https://www.centurylink.com/home/help/internet/modems-and-routers/setup-your-modem-and-activate-internet-service.htmlor https://www.centurylink.com/home/help/internet.htmlThank you for choosing CenturyLink and have a great day! Try plugging the green cord into a different jack. Tried restarting and still having trouble? Try another phone jack if one is available. Single status light ring. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. These lights will flash red and green while the modem is syncing. Personalize the Wi-Fi2. I just upgraded my internet speed to 80mbps. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. People who viewed this item also viewed. This gateway is tested and certified to run up to 940 Mbps on the Quantum Fiber network. . Third party marks are the property of their respective owners. Picked up right where the old one left off. 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. Actiontec C1000A-D (removed) Actiontec C2000A-D (removed) Actiontec Q2000 (removed) D-Link DIR-850L (removed) Greenwave C4000LG. Welcome to the HP Support Community. Below are some of the most common questions and issues that customers ask as they install a modem. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Do not remove or lose your modem sticker, which includes your default admin username and password. Use the Google Wifi app to set up the Google Nest Wifi using the PPP username and password to start accessing the internet using Nest Wifi. found on earlier modems. Press J to jump to the feed. In this video, we'll show you step-by-step how to install your C4000 Modem. If NO, proceed to the next step, "Check for connectivity.". Plug the phone cord into a filter and then into the wall jack. Choose your type of modem below to read the instructions before completing installation. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. Single LED status light. Use the new modem. You can test this by plugging in another electrical device, and/or try another outlet. What the modem lights should look like, along with timing6. For an optimal experience, we recommendupdating your browser. The status light ring will change colors as it goes through the installation process, to show you its connection status. Jun 10, 2022. 2023 Brightspeed. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. We no longer support this browser. This indicates nothing is connected to the modem port. Make sure the outlet is live. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. I was told by technicians (multiple) that the USB is for NAS, USB or other cool thin. Donotinstall a filter between the modem and the wall jack. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. If in doubt, you may want to wait until 7 p.m. to hook up your modem. No Ethernet port? Helpful. This video is a step-by-step guide of how to setup your modem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Enter the user name and password provided by your ISP. and our Single LED status light. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Climate Pledge Friendly. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. LIGHT COLOR - DSL internet connection status. This indicates nothing is connected to the modem port. Just follow the QuickConnect instructions when you get to step 4. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). Previous image. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. Guide to the single status light on theC4000 modem, The status light ring may change colors repeatedly as it goes through the initial, While the C4000 initially boots up, it will. Option 2:Open a browser on your computer and go tohttp://connect.centurylink.com(not"https"). If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Ok the story starts with me having ADSL with CL I had 15mbs down and 1mbs up for 45 a month because I had my own modem. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. We had to replace one of the same models and no issues. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app Wireless security settings. Buy The Adtran C424G Modem. . X. Depending on the kind of internet connection you have, you can choose which one to utilize. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. Press question mark to learn the rest of the keyboard shortcuts. Try rebooting the modem. At this point, you are ready to activate your service! If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. I know on the older modems, I was able to shut off the radio and add almost any router. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. We walk through:1. Use a DSL splitter to plug a phone and a modem into one wall jack. There are multiple versions of this router, each with unique specifications. This means the network is not being detected by your modem. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. This can often resolve a connection issue. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Works great, easy setup. HP Support Agent. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. . Website blocking. Download the CenturyLink app to manage your account and network. CenturyLink Prism TV Technicolor C2100T 802.11AC Modem Router Gigabit DSL Fiber 2.4/5GHz (Renewed) 3.7 out of 5 stars. We've created a series of self-help and install videos to empower you to quickly get connected. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. This page is for CenturyLink modems that look like this: For the following models: TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. The particular jack you are using isn't hooked up or is faulty. CenturyLink C4000LG Greenwave DSL Modem Router Complete Kit Brand New. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. 4.7 out of 5 stars based on 30 product ratings (30 . Your line should be activatedno later than 7 p.m. on your start date. After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. Answer (1 of 3): I'm sorry, you've been lied to. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. Once it turns green, you can try pressing it again to connect. Up and running within a half hour. Zyxel NBG-419N (rermoved) Zyxel P-870HN (removed) CenturyLink Approved Modems Added in May 2021.
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